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Shipping & Returns

Shipping

Our current lead time is posted on the front of the home page. But as a general rule our processing time is 1-2 business days. During busy times such as a sale, the holidays, inclement weather, or other unforeseen circumstances it can be up to 5 business days of cleared payment. Business days do not include weekends or Federal holidays. If you need your order quickly, please contact us before you place your order to be sure we can get it out as soon as you need.

USA

  • Any order total from $0.01 to $15.00 (not including taxes and shipping) ships for $4.49.
  • Any order total from $15.01 to $99.99  (not including taxes and shipping) ships for $7.99.
  • Any order total of $100.00 and up  (not including taxes and shipping) ships for FREE.

 

International

We do ship Internationally, although be prepared for extended shipping delays due to the Covid slow down. Rates given in the shopping cart are based on a flat rate envelope and are only good for what we can fit into one and also keep it under the 4 pound limit. It counts ALL weight, including bottles, jars, caps, bags etc. Also, please be aware that there are several scents that can't be shipped Internationally at all. It will say so in the description. Any order over the limit, or with scents that can't be shipped, will have to be worked out via email... a new shipping rate will be calculated and an invoice sent or you can choose to remove items to reduce the weight. Also, if scents are chosen that can't be shipped you can swap them for something else in stock, or remove them. 

We are in process of working on a new shipping app for the website that will handle all of this and we won't have to go back and forth. We hope to have it in place very soon.

 

Order Add-Ons

Have you placed an order, but then remembered you've forgotten something and hate to pay that shipping charge again? Well, don't worry! If your order status is showing as "Awaiting Fulfillment" or "Pending", please message us and we'll send you a free shipping coupon code to use and we can combine your orders. 

 

Returns Policy

For health and safety reasons Fragrance Oils and Colorants are not returnable. Fragrance Oils can smell different from different suppliers and they can smell different out of the bottle than they do in a product. (Skin chemistry also can affect the fragrance in the end product.) Please use in a product before you draw conclusions about the scent.  Be sure to read over the scent description for each available fragrance. We provide usage rates per IFRA guidelines, but testing is your responsibility. As well as fragrance, we encourage you to use our colorants in a product before making a final decision. Products, lighting, and varying amounts will cause your colors to look differently. We are not responsible for products made from this fragrance oil. 

Please understand that when you buy something from us you know that it has not been in any situation where it can have been tampered with. It's for your protection that we have this policy.