Shipping
Our current lead time is posted on the front of the home page. But as a general rule our processing time is 2-5 business days. During busy times such as a sale, the holidays, inclement weather, or other unforeseen circumstances it can be up to 1-2 weeks of cleared payment. Business days do not include weekends or Federal holidays. If you need your order quickly, please contact us before you place your order to be sure we can get it out as soon as you need.
USA
- Any order total from $0.01 to $16.00 (not including taxes and shipping) ships for $7.49.
- Any order total from $16.01 to $119.99 (not including taxes and shipping) ships for $10.99.
- Any order total of $120.00 and up (not including taxes and shipping) ships for FREE.
Shipping Damages: If your package arrives and its contents are damaged, our insurance company requires photographic proof of each damaged item that is turned in for replacement or refund. Please make sure to take pictures of the packaging AND the items with damage clearly visible so we can get your claim submitted asap. Without visible proof we're unable to submit a claim at all. To send an email you can use the contact us form or email us directly at alissa@newyorkscent.com
International
We do ship Internationally. However, any fragrance oil with a flashpoint of less than 200°F can't ship to anywhere outside the USA so please check the product details to be sure. If you order something that can't be shipped, your order will be delayed or cancelled. We'll email you to see what you'd like to do.
Order Add-Ons
Have you placed an order, but then remembered you've forgotten something and hate to pay that shipping charge again? Well, don't worry! If your order status is showing as "Awaiting Fulfillment" or "Pending", please email us at alissa@newyorkscent.com and we'll send you a free shipping coupon code to use and we can combine your orders.
Returns Policy
For health and safety reasons Fragrance Oils and Colorants are not returnable. Fragrance Oils can smell different from different suppliers, and they can smell different out of the bottle than they do in a product. (Skin chemistry also can affect the fragrance in the end product.) Please use in a product before you draw conclusions about the scent. Be sure to read over the scent description for each available fragrance. We provide usage rates per IFRA guidelines, but testing is your responsibility. As well as fragrance, we encourage you to use our colorants in a product before making a final decision. Products, lighting, and varying amounts will cause your colors to look differently. We are not responsible for products made from this fragrance oil.
Please understand that when you buy something from us you know that it has not been in any situation where it can have been tampered with. It's for your protection that we have this policy.